Refund Policy

This Refund Policy outlines the terms and conditions governing refunds for guest reservations, booking-related payments, and property management services provided by JM Property Management (“Company,” “we,” “our,” or “us”). By booking accommodations, submitting payments, or engaging our services, you acknowledge and agree to the terms described below.

Because JM Property Management operates through manually confirmed reservations and direct communication with guests and property owners, refund decisions may vary depending on the nature of the reservation, payment status, timing of cancellation, property-specific terms, and applicable service agreements.

Guest Reservation Refunds

Refund eligibility depends on several factors, including:

• Timing of cancellation
• Property booked
• Length of stay
• Seasonal demand
• Operational expenses already incurred
• Special terms communicated during booking

Unless otherwise agreed in writing:

• 14+ days before check-in: Full refund may be available, excluding non-refundable processing fees.
• 7–14 days before check-in: Partial refund may be available depending on reservation details.
• Less than 7 days before check-in: Refunds may be limited or unavailable.
• Same-day cancellations and no-shows are generally non-refundable.

Certain reservations may be subject to stricter cancellation terms, including:

• Holiday bookings
• Peak-season reservations
• Promotional discounted stays
• Group bookings
• Long-term stays
• Special event reservations
• Custom negotiated reservations

Any special conditions communicated during the booking process shall override this general policy.

Non-Refundable Charges

• Payment processing fees
• Administrative charges
• Cleaning preparation costs
• Property damages
• Excessive cleaning fees
• Maintenance expenses
• Third-party service costs
• Operational expenses incurred before cancellation

Refund Request Process

Guests requesting a refund must contact JM Property Management directly by phone, email, or WhatsApp.

The request should include:

• Guest name
• Reservation details
• Property name or address
• Payment information
• Reason for the request

Submission of a refund request does not guarantee approval. Refund determinations are made at the sole discretion of JM Property Management and may require coordination with the property owner where applicable.

Refund Processing Time

Approved refunds are processed within a reasonable timeframe after approval. Processing times may vary depending on banking institutions, payment providers, credit card companies, and other third-party financial services.

JM Property Management is not responsible for delays caused by external financial institutions.

Reservation Modifications and Credits

In certain circumstances, we may offer:

• Reservation credits
• Rescheduled stay dates
• Alternative accommodations
• Partial credits in place of monetary refunds

Credits may carry expiration dates or usage restrictions communicated at the time of issuance.

Early Departures and Unused Stays

Refunds or credits are generally not provided for:

• Early departures
• Shortened stays
• Dissatisfaction based on personal preference
• Weather conditions
• Transportation disruptions
• Neighborhood conditions
• Utility interruptions beyond our control
• Circumstances unrelated to the property’s condition or accessibility

Property Condition Concerns

Guests must promptly report concerns regarding cleanliness, maintenance, safety, or property condition after check-in so that we have a reasonable opportunity to investigate and resolve the issue.

Refund requests may require:

• Photographic evidence
• Inspection reports
• Communication records
• Additional supporting documentation

Force Majeure

JM Property Management shall not be responsible for refunds resulting from circumstances beyond our reasonable control, including:

• Natural disasters
• Severe weather
• Public health emergencies
• Government restrictions
• Transportation interruptions
• Utility outages
• Labor shortages
• Civil disturbances
• Other force majeure events

Refunds, credits, or rescheduling options may be offered at our sole discretion.

Property Management Service Refunds

Refunds related to property management services are governed by the applicable Property Management Agreement or Service Contract.

Unless otherwise agreed in writing, the following are generally non-refundable:

• Onboarding fees
• Marketing expenses
• Listing setup fees
• Photography services
• Maintenance coordination fees
• Completed operational services

Property owners may remain responsible for outstanding balances, vendor payments, maintenance costs, guest obligations, and contractual commitments incurred before service termination.

Fraudulent Claims and Chargebacks

JM Property Management reserves the right to deny refund requests or dispute chargebacks involving:

• Fraudulent claims
• False information
• Refund policy abuse
• Property misuse
• Unauthorized occupancy
• Violations of reservation terms or house rules

Supporting documentation, communication records, photographs, agreements, and transaction histories may be provided to financial institutions or legal authorities.

Contact Information